I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you enter into with us as the provider (riatron GmbH) through the website www.riatron.com. Unless otherwise agreed, the inclusion of any terms you may use is hereby rejected.

(2) A consumer in the sense of the following regulations is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity. An entrepreneur is any natural or legal person or a legally capable partnership that acts in the exercise of their independent professional or commercial activity when concluding a legal transaction.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By listing the respective product on our website, we are making a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.

After clicking the "Checkout" or "Proceed to Order" button (or similar designation) and entering your personal information as well as the payment and shipping terms, the order details will be displayed to you as an order summary.

If you use an instant payment system as a payment method (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort), you will either be directed to the order summary page in our online shop or redirected to the website of the provider of the instant payment system.

If you are redirected to the respective instant payment system, you will make the appropriate selection or enter your data there. Finally, the order details will be displayed to you on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before submitting the order, you have the opportunity to review, change (also via the "back" function of the internet browser), or cancel the information in the order summary.

By submitting the order via the corresponding button ("order with payment obligation", "buy" / "buy now", "order for a fee", "pay" / "pay now" or similar designation), you legally declare your acceptance of the offer, thereby forming the contract.

(4) Your inquiries for creating an offer are non-binding for you. We will provide you with a binding offer in text form (e.g. via email), which you can accept within 5 days (unless a different deadline is specified in the respective offer).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is done by e-mail, partly automated. You must therefore ensure that the e-mail address you have provided to us is correct, that the receipt of the e-mails is technically ensured, and in particular, that it is not blocked by SPAM filters.

§ 3 Special agreements regarding offered payment methods

(1) Payment via "PayPal" / "PayPal Checkout"

When selecting a payment method offered via "PayPal" / "PayPal Checkout", the payment processing is carried out by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal"). The individual payment methods via "PayPal" will be displayed to you under a correspondingly labeled button on our website as well as in the online ordering process. For payment processing, "PayPal" may use other payment services; if special payment conditions apply, you will be separately informed about them. More information about "PayPal" can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

§ 4 Right of retention, retention of title

(1) You can only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

(3) If you are an entrepreneur, the following additionally applies:

a) We reserve the right of ownership of the goods until all claims from the ongoing business relationship have been fully settled. Prior to the transfer of ownership of the reserved goods, a pledge or security transfer is not permitted.

b) You may resell the goods in the ordinary course of business. In this case, you hereby assign all claims in the amount of the invoice total that arise from the resale to us; we accept the assignment. You are further authorized to collect the claim. However, if you do not fulfill your payment obligations properly, we reserve the right to collect the claim ourselves.

c) In the case of connection and mixing of the reserved goods, we acquire co-ownership of the new item in proportion to the invoice value of the reserved goods to the other processed items at the time of processing.

d) We undertake to release the securities due to us at your request to the extent that the realizable value of our securities exceeds the secured claim by more than 10%. The selection of the securities to be released is at our discretion.

§ 5 Warranty

(1) The statutory rights of liability for defects exist.

(2) As a consumer, you are requested to check the goods upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. If you do not comply, this will not affect your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation is only considered agreed if you were informed of it before submitting the declaration of intent by us and the deviation was expressly and separately agreed upon between the contracting parties.

(4) As far as you are an entrepreneur, the warranty provisions above shall apply differently:

a) Only our own specifications and the product description of the manufacturer shall be considered as agreed upon regarding the quality of the goods, not any other advertising, public promotions, or statements made by the manufacturer.

b) In case of defects, we provide warranty at our discretion through repair or replacement. If the remedy fails, you may choose to demand a reduction in price or withdraw from the contract. The remedy is considered to have failed after an unsuccessful second attempt unless something else arises particularly from the nature of the goods or the defect or other circumstances. In the case of repair, we are not required to bear the increased costs incurred by transporting the goods to a location other than the place of performance, provided that the transport does not correspond to the intended use of the goods.

c) The warranty period is one year from the delivery of the goods. The shortening of the period does not apply:

- for damages caused by us that are culpably attributable to the violation of life, body, or health and for other damages caused intentionally or through gross negligence;

- to the extent that we have fraudulently concealed the defect or have assumed a guarantee for the quality of the item;

- for items that have been used in accordance with their usual purpose for a construction project and have caused its defects;

- for statutory recourse claims that you have in connection with warranty rights against us.

§ 6 Choice of law, place of performance, jurisdiction

(1) German law applies. For consumers, this choice of law applies only to the extent that it does not deprive the consumer of the protection granted by mandatory provisions of the law of the state of their habitual residence (principle of favorability).

(2) The place of performance for all services arising from our existing business relationships and the jurisdiction is our registered office, as long as you are not a consumer, but a merchant, a legal entity under public law, or a public law special fund. The same applies if you do not have a general jurisdiction in Germany or the EU, or if your residence or habitual residence is not known at the time of filing the lawsuit. The authority to also call the court at another statutory jurisdiction remains unaffected.

(3) The provisions of the UN Sales Convention do not apply.

II. Customer Information

1. Identity of the Seller

riatron GmbH

Ulmenstraße 22

15711 Königs Wusterhausen

Germany

Phone: +49 3375 2511179

E-Mail: mail@riatron.com

We are not willing and not obligated to participate in dispute resolution procedures before consumer arbitration boards.

2. Information on the Conclusion of the Contract

The technical steps to conclude the contract, the conclusion of the contract itself, and the correction options are carried out in accordance with the provisions "Conclusion of the Contract" of our General Terms and Conditions (Part I.).

3. Language of the Contract, Storage of the Contract Text

3.1. The language of the contract is German .

3.2. The complete contract text is not stored by us. Before submitting the order through the online shopping cart system, the contract data can be printed or electronically saved using the print function of the browser. After the order is received by us, the order data, the legally required information for distance selling contracts, and the general terms and conditions will be sent to you again via email.

3.3. For inquiries outside the online shopping cart system, you will receive all contract data in the form of a binding offer in text form, e.g., by email, which you can print or electronically save.

4. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

5. Prices and payment modalities

5.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components, including all applicable taxes.

5.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly labeled button on our website or in the respective offer, will be separately indicated during the ordering process, and are to be borne by you, unless free shipping has been promised.

5.3. If delivery is made to countries outside the European Union, additional costs may arise that are not attributable to us, such as customs duties, taxes, or money transfer fees (transfer or exchange rate fees of the credit institutions), which are to be borne by you.

5.4. The costs incurred for money transfer (transfer or exchange rate fees of the credit institutions) are to be borne by you in cases where the delivery takes place in an EU member state, but the payment was made outside the European Union.

5.5. The payment methods available to you are listed under a correspondingly labeled button on our website or in the respective offer.

5.6. Unless otherwise stated for the individual payment methods, the payment claims from the concluded contract are due for payment immediately.

6. Delivery Conditions

6.1. The delivery conditions, the delivery date, and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

6.2. If you are a consumer, it is legally regulated that the risk of accidental loss and accidental deterioration of the sold item during shipping only passes to you upon delivery of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you independently commissioned a transport company not named by the entrepreneur or another person designated for the execution of the shipment.

If you are an entrepreneur, the delivery and shipment are at your own risk.

7. Statutory Liability for Defects

The liability for defects is governed by the provision "Warranty" in our General Terms and Conditions (Part I).

These terms and customer information were created by the IT law specialists of the Händlerbund and are continuously checked for legal compliance. The Händlerbund Management AG guarantees the legal security of the texts and is liable in the event of warnings. You can find more information at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.